Products are handmade to order and take 5-7 weeks to produce. We ship with FedEx 2-day signature-required delivery, within the United States. We will contact you via email with tracking as your order ships. We offer complimentary shipping on US orders above $1,000. Please contact us with any questions and to learn about expedited shipping options. For international deliveries you are responsible for any sales tax, duties or customs collected by your local government.

Since all of our pieces are handmade to order, we cannot accept returns. We strive for top customer service and our priority is that you absolutely love your jewelry. Please do not hesitate to contact us at info@helenarosejewelry.com should you have any inquiries or would like additional photos or information about a particular piece prior to purchasing. If an item arrives damaged or defective, please email info@helenarosejewelry.com within 48 hours of receiving your order.