FAQ
WHEN WILL MY ORDER SHIP?
All 14k gold jewelry is handmade to order. Our typical production time is 3-6 weeks. We strive to fulfill your order as quickly as possible. If your item is ready before the allotted window, it will ship as soon as it is complete.
CAN YOU RUSH PRODUCTION ON MY ORDER?
The satisfaction of our customers is of the utmost importance to us. Please email sales@helenarosejewelry.com if you have a sense of urgency so that we may try to accommodate your request.
AM I CHARGED SALES TAX?
Sales tax is applicable only on orders shipped within California.
WHAT SHIPPING CARRIER DO YOU USE?
We ship all orders via USPS, UPS or DHL depending on the carrier chosen at checkout. Fees will be calculated at checkout. All packages require a signature and are fully insured until they are signed for.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally, however, there are some countries we cannot ship to as they have import restrictions. Please note that the consumer is responsible for any tax and duty fees on orders required to go through customs.
DO YOU ACCEPT RETURNS?
We strive for top customer service and our number one priority is that you absolutely love your jewelry. However, since all of our pieces are handmade to order, we do not accept returns.
WHAT IS MY RING SIZE?
All of our rings are standard US sizes. We highly recommend having yourself sized at a local jewelry store. If you do not see your size on our menu, or would like to order a quarter size, do not hesitate to email us so that we may accommodate your request.
CAN I CUSTOMIZE A PIECE?
Yes! Customizing is the perfect way to make your jewelry even more personal and unique. Please email us with any special requests which may include engraving, special ring sizes or chain lengths.
WHERE DO YOU SOURCE YOUR MATERIALS?
is a female-owned small business that takes pride in using high quality, ethically sourced materials. All of our jewelry is designed and crafted in Los Angeles. Our diamonds and colored stones are individually hand selected and conflict free as we work with incredibly reputable diamond and gemstone dealers both locally and abroad.